Warning signs
- A deposit is made again in order to win back the loss of the previous session.
- The session lasts longer than planned and the time-of-day is no longer noticed.
- Money that was set aside for bills is used for a deposit.
- Gambling is hidden from family or friends, or the amounts are understated.
- The next session is thought about during work or sleep.
- A limit is raised shortly after it was set.
Practical habits
- The budget for the week is set as a deposit limit on the first day, because a limit that is lowered applies immediately.
- Sessions are played with a fixed end time, because losses tend to grow in the last part of a long session.
- Bonuses with a 35x requirement are only taken when the required stakes fit the budget, because the requirement is completed under time pressure.
- Live tables and jackpot games are played with the real balance, because they are excluded from bonus play in any case.
Getting help
A break or a self-exclusion is requested from support by live chat or by e-mail when the Limits section is not enough, and a written confirmation of the closure is kept. Independent organisations that support people with gambling problems are available in most countries, and their advice is free and confidential.
Frequently asked questions
How quickly does a deposit limit apply at Sweetsino?
A decrease applies immediately, whereas an increase or a removal only takes effect twenty-four hours after the request, so a limit cannot be raised in the middle of a session.
Does a self-exclusion cover other casinos of the operator?
The self-exclusion applies across all brands of the operator, and the account is reopened no earlier than twenty-four hours after a request to do so.
Can a single group of games be blocked?
A restriction by game group is available in the account, and a disabled group can only be re-activated after a waiting period of up to seven days.